Before he became vice president of process quality operations at Bank of America in Jacksonville, Fla., David Trenholm was an aviator in the United States Navy. After deciding to retire at 42, he was accepted into a competitive two-year rotation program for military veterans in the bank’s global technology and operations division.  The program was

To get the best possible results for your organization, collaboration is essential. Different thinking leads to better ideas and solutions. Shared experience ensures effective implementation. And no matter how high your IQ might be, you are still not bright enough to have all the answers. Yet in my experience, making collaboration happen – especially in

The World Economic Forum says technologies like artificial intelligence (AI) will displace 75 million jobs by 2022 but will also create 133 million new roles. That’s a net gain of 58 million new jobs. To prepare workers for these new jobs, organizations will have to provide significant resources for upskilling their workforce. And employees will

These days, culture signaling often has to be virtual from the off. I’ve been seeing many innovative ways that companies have pivoted to embrace this. My five top tips will follow, but first, some context. The hope for new starters is they’ll be up and running quickly. Onboarding should always be set within the context

Employee development is widely recognized as an essential tool for any organization’s successful growth, productivity and ability to retain its best employees. The challenge is being sure your managers and supervisors are doing employee development on a consistent basis. As business guru Zig Ziglar once said, “People often say that motivation doesn’t last. Well, neither

Employee engagement is one of the biggest challenges in talent management. But meeting that challenge is worth it. Keep your best workers engaged and you’ll keep them working for you. In this period of low unemployment, top workers are leaving every day for new opportunities. And your competitors are doing their best to get more